Warranty and Repairs
The Hennessy Hammock Warranty
With proper care, our hammocks will last for many years.
Our hammocks are guaranteed against defects in materials and workmanship for one year.
Check your hammock stuff sack for weight limit and remember that our hammocks are guaranteed for use by one person. Note: we cannot offer warranty protection to hammocks that have after-market modifications such as zippers, rope changes, ridgeline changes or installation of any devices for quick tensioning which can cause damage to the suspending ropes by point-loading.
Our Customer Satisfaction guarantee applies to gifts, too! We suggest that the lucky recipient try out their hammock within 2 weeks of receipt. If they want to exchange or return it, they can email us or contact us by phone.
When you receive your hammock
When you receive your hammock, please remove it from the package, set it up, inspect it to ensure that it is complete and test it for suitability. Please retain your receipt. If there is any questions, please contact us within 10 days of receipt of your hammock.
Repairs, Returns and ExchangesPlease email us at firstname.lastname@example.org
to sort out any problems with your purchase!
Phone (USA & Canada): (888) 539-2930
Phone (outside USA & Canada): 1 (250) 539-5390
Mail: 637 Southwind Road, Galiano Island BC V0N 1P0, Canada
A Special Message to Our CustomersIt has been a strange few months but we’ve had so much positive feedback from customers about the great times they have had out camping with their hammocks. We just want you to know that we are here if you have any questions.
Our shippers in the US, Canada, UK, and EU have done a wonderful job of shipping in a timely way; however, holiday shopping is starting to rev up already with more people shopping online. We encourage people to order early to be sure they get their gear on time.